Plain-language commitment. We have written this document to be readable. It remains a legal document, and certain rights or obligations may also appear in a signed agreement or applicable law.
1. Who is responsible
Paysys Fintech Ltd. is responsible for personal information it controls. This policy applies to website visitors, prospects, customers, beneficial owners, directors, authorized users, counterparties and other people whose information we process in connection with our business.
2. Information we collect
We may collect identity and contact details; corporate roles and ownership; verification documents; financial, transaction and source-of-funds information; device, log and cookie data; communications; service preferences; and information received from customers, partners, public registries, screening providers and other lawful sources.
3. Why we use information
We use information to respond to enquiries, evaluate eligibility, verify identity and business activity, prevent fraud, meet anti-money-laundering and sanctions obligations, provide and support services, process transactions, improve security and operations, communicate service information, establish or defend legal claims, and comply with law.
4. Consent and other authority
We process information with consent where required and may also process it to perform an agreement, meet legal obligations, protect legitimate interests or for other purposes permitted by applicable privacy law. You may withdraw consent where processing depends on it, subject to legal and contractual limits.
5. When we share information
We may share relevant information with acquiring banks, payment networks, financial institutions, technology providers, identity and screening services, professional advisers, insurers, corporate transaction parties, affiliates and public authorities. We disclose only what is reasonably necessary for the applicable purpose.
6. International processing
Providers and partners may process information outside your province or country. As a result, information may be subject to the laws and lawful access rules of another jurisdiction. We use contractual and organizational measures appropriate to the circumstances.
7. Retention
We retain information only as long as reasonably needed for the purposes described, including legal, anti-money-laundering, dispute, security and recordkeeping requirements. Retention periods vary by record and relationship.
8. Security
We use administrative, technical and physical safeguards designed for the sensitivity of the information. No system is risk-free. You should protect credentials and notify us promptly if you suspect unauthorized access.
9. Your choices and rights
Subject to applicable law, you may request access to or correction of your information, ask questions about processing, withdraw certain consent, or challenge our compliance. We may need to verify identity and may retain information where law permits or requires.
10. Website analytics and marketing
We may use essential, preference and analytics technologies as described in the Cookie Policy. You may opt out of marketing messages using the method provided in the message, while continuing to receive necessary service communications.
11. Contact and complaints
Contact us using the details below with a privacy question or request. If you remain dissatisfied, you may have the right to contact the Office of the Privacy Commissioner of Canada or another applicable regulator.
Contact details
Questions, notices and requests about this document can be sent through our contact form:
Paysys Fintech Ltd.
30 Eglinton Avenue West, Unit 710
Mississauga, Ontario L5R3E7
Canada
These website policies are intended as an operational starting point and should be reviewed against Paysys’s actual products, partners, data practices and regulatory obligations. A customer-specific signed agreement may contain additional or different terms.